Customer Service Representative handling French customer inquiries for premium loyalty program in Barcelona. Providing high - quality service and identifying sales opportunities in a hybrid work environment.
About the role
- Customer Service Representative supporting the Sales Team by managing customer orders end-to-end. Ensuring accuracy and maintaining communication with international teams in a friendly organization.
Responsibilities
- Manage customer orders end‑to‑end
- Ensure accuracy, timeliness, and high service quality
- Maintain daily communication with customers, suppliers, and international teams via email and phone
- Monitor order status
- Handle exceptions
- Proactively resolve issues to ensure smooth order fulfilment
- Cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes
- Maintain high data quality in systems
- Contribute to continuous improvement through process adherence and training
Requirements
- Bachelor’s degree or higher
- Graduates of chemistry‑related or technical fields are welcome
- Experience in customer service, sales support, or order management in a B2B environment
- Confidence in working with digital tools and order management / CRM systems
- Strong organisational skills
- Accuracy and a structured approach to daily tasks
- Positive attitude and strong interpersonal skills
- Ability to collaborate effectively within a team
- Communicative level of English enabling daily cooperation with international stakeholders
Benefits
- Work in an international, friendly organisation
- Structured onboarding
- Opportunities for development through technical, commercial, and personal trainings
- Possibility to improve English skills through English classes
- Flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
- Full work tools (laptop, phone)
- Attractive benefits package including private medical care, Multisport, and holiday allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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