Customer Success Manager cultivating customer relationships and ensuring success through ITRS products. Collaborating with teams to enhance customer experience and value.
About the role
- Customer Success Manager engaging public sector clients to leverage our learning platform. Drive renewals and identify growth opportunities while fostering strong relationships in a remote role.
Responsibilities
- Engage, retain, and empower customers to leverage our platform
- Build strong, trusted relationships with Public Sector clients
- Drive renewals and identify expansion opportunities
- Take full accountability for customer accounts throughout the lifecycle
- Use tools to track and report on customer experience, health, product utilization, and value drivers
- Take timely, corrective actions based on insights
Requirements
- Minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.
- Experience with Gainsight and Salesforce.com preferred.
- Proven experience in customer success or a related field (sales, professional services, consulting, or technical enablement).
- Experience supporting global enterprise customers across SaaS and On-Premises solutions.
- Strong relationship management skills with the ability to engage CTO, CIO, VP of Engineering, and other senior technology leaders.
- Understanding of the software development life cycle and related workflows.
- Technical aptitude to grasp and articulate complex concepts across development and IT solutions.
- Experience working in the public sector.
- Experience working with highly regulated products or environments, with an understanding of complex compliance processes; reseller or channel experience is a plus.
- Ability to travel 25–50% as needed.
Benefits
- Competitive compensation
- Bonus eligibility
- Comprehensive medical coverage
- Unlimited PTO
- Wellness reimbursement
- Professional development funds
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