Scaled Customer Success Manager at Ardoq empowering global clients through expert tech - led engagement. Delivering value to every customer by designing systems and processes for success.
About the role
- Account Manager at Merkle Science developing long-term relations with clients in blockchain transaction monitoring. Advocating for customer requirements and ensuring successful delivery of solutions.
Responsibilities
- Be the primary point of contact and build long-term relationships with clients.
- Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
- Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Monitor and analyze client’s usage of our product in order to be proactive if utilization drops.
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
- Responsible for product adoption and in turn, client retention.
- Liaise between the client and internal teams to advocate on the clients’ behalf.
Requirements
- Advanced level of English (C1 or above)
- At least 4+ years of prior account management experience.
- Previous crypto/blockchain experience a big plus but not necessary.
- Previous compliance/finance experience also a big plus.
- Proven sales track record.
- Exceptionally strong relationship and people management capabilities.
- A creative problem solver, results driven and self-motivated.
- Possesses a resilient personality, proactive and reacts well under pressure.
- Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.
Benefits
- Excellent health insurance
- Flexible time off
- Learning & development initiatives
- Team-building sessions
- Discussions around mental health
- Industry-leading compensation
- Generous equity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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