Act as subject matter expert for Salesforce Lightning and Marketing Cloud at Georgia Tech. Troubleshoot issues and manage user acceptance testing to ensure operational excellence.
Responsibilities
Act as subject matter expert and troubleshoot Salesforce Lightning and Marketing Cloud.
Integrate complex analytical and technical capabilities within Salesforce and Marketing Cloud instance.
Manage User Acceptance Testing (UAT) and enablement to hand back to functional users.
Document processes, enhancements, and recommendations for operational excellence.
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