Hybrid IT Support Technician, PFT, CUPE 86.25

at Norfolk County

• Job title: IT Support Technician, PFT, CUPE 86.25
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$32 - CA$40 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Simcoe, Canada

About the role

• IT Support Technician providing maintenance, support for workstations and peripherals for corporate users in Simcoe, Ontario. Installation, consultation, and training in IT services.

Responsibilities

• Installation, maintenance and support of County workstations and peripherals
• Administer and/or provide hardware and software support to Corporate users
• Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users
• Research, develop and implement approved training plans for Corporate Standard Software
• Provide departmental administrative support ensuring contracts, purchases and invoices are within budget parameters
• Planning, ordering, installing, monitoring and reviewing contracted work by outside agencies
• Assist in the development of policies and procedures related to information technology
• Provide backup support for all information technology functions
• Monitor web page administration and act as coordinator between departments and vendors
• Promote effective and appropriate use of information technology
• Provide progress reports at meetings
• Keep current on changes and innovative technology developments
• Perform other duties as assigned

Requirements

• Three year post-secondary program in computer science or technology studies, or equivalent
• Over four years up to and including five years’ experience to be familiar with scope of position, or equivalent previous experience
• Valid Ontario driver’s license and access to a reliable vehicle.
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
• Computer expertise in corporate standard software and department specific software to data search and entry and to create and modify word processed document

Benefits

• Posting #: CUPE 86.25
• Position: I.T. Support Technician
• Number of vacancies: 2
• Job Code: 5ISWSR
• Status: Permanent Full Time
• Employee Group: CUPE Local 4700
• Division: Corporate Services
• Department: Information Technology
• Reports To: Manager, IT Operations
• Location: Simcoe, ON (with remote and office work as required)
• Posting Period: December 3, 2025 – December 16, 2025