Junior Support Analyst ensuring efficient technical support to users of technological systems at Simova. Focused on incident resolution, service continuity, and user documentation.
Responsibilities
Technical assistance and support.
Troubleshooting and problem resolution.
Documentation and standardization.
User and client relations.
Continuous improvement.
Requirements
Bachelor's degree completed or in progress in: Information Systems, Systems Analysis and Development, Computer Science, or related fields.
Experience with Service Desk tools.
Experience with Movidesk (a plus).
Basic knowledge of databases.
Understanding of code structure and programming logic.
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