Hybrid Technical Support Engineer

at Chip - your wealth app

• Job title: Technical Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £31,500 - £33,000 per year
• Degree requirement: High School Diploma
• Tech skills: JavaScript, MacOS, Python, Go
• Location requirements: Hybrid, Shoreditch, United Kingdom

About the role

• Technical Support Engineer providing first-line technical support for a fintech app. Managing internal access management and hardware assets in a hybrid work environment.

Responsibilities

• Provide technical support for the team, including troubleshooting software, hardware, and network issues.
• Employee access management to our single sign-on directory and Mobile Device Management setup and troubleshooting
• Providing first-line technical support for internal team members' tickets on laptops, VPNs and system access.
• Assign and escalate tickets to a higher level where tickets cannot be resolved at a first-line level.
• Updating documentation and automations to make them as easy to use for team members as possible
• Maintain an accurate asset register for all company hardware.
• Keep all hardware organised and secure within the office premises.
• Managing technical office equipment including AV setups, printers, networking and internet service.
• Be responsible for the security and storage systems in the office.
• Liaise with third party suppliers in relation to IT services.

Requirements

• Some customer-facing work experience (perhaps in retail or a contact centre), AND an interest in coding and working in tech
• Demonstrated ability to learn and pick up new things across a range of technical areas
• Some experience administering Windows or macOS devices remotely
• An interest in tech and potentially progressing into an engineering role as you grow - if you’ve done some Python, Go or JavaScript before, that’s fantastic, but any language is great.

Benefits

• Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
• Workplace pension scheme - We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £33,000 .
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences to help you advance your career.
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup