Technician Support PLM in hybrid role for Visiativ, aiding SMEs in digital transformation and software use. Key responsibilities include support, ticket management, and incident resolution.
About the role
- Clinical Support Engineer working with neuro|mate stereotactic robot technology. Responsibilities include installation, maintenance, and direct support for neurosurgical procedures nationwide.
Responsibilities
- Responsible for installation, maintenance, servicing, support, and testing of neuro|mate stereotactic robot and associated products
- Provide in-person support during neurosurgical procedures as required
- Conduct regularly scheduled preventative maintenance services across current install base
- Provide remote and in-person technical support for surgical teams
- Install new neuro|mate systems and software
- Provide in-service training to customers
- Work closely with the RHI team to coordinate technical support and preventative maintenance visits
- Actively engage in the neurological science community
Requirements
- Minimum Bachelor of Engineering, Mechatronics, Biomedical Engineering or Neurological Sciences discipline, or equivalent experience
- Demonstrated understanding of electronic and mechanical principles
- No criminal record/history, as evidenced by a cleared background check
- Suitable immunization history to qualify being in an operating room
- Ability to confidently educate and train users on technical applications
- Experience working in a highly regulated environment
- Familiarity with software installation and troubleshooting
- Understanding of GD&T (Geometric Dimensioning and Tolerancing)
- Experience in Operating room environment or clinical setting
Benefits
- Health, dental and vision benefits
- 401K plan with company match
- Flexible spending accounts
- Life insurance
- Short- and long-term disability
- Vacation and personal time
- Paid company holidays
- Employee assistance program
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