Oracle Fusion Technical Support Consultant offering support for Oracle Fusion applications. Troubleshooting, resolving issues, and enhancing customer satisfaction collaboratively in India.
About the role
- External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
Responsibilities
- Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
- Maintain and improve the Configuration Management Database (CMDB) for supported services.
- Support smooth transition of clients and projects into Managed Solution Support.
- Contribute to the development and enhancement of Kocho’s identity service offerings.
- Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
- Influence clients to adopt best‑practice approaches for secure and scalable identity management.
- Act as an advocate for clients when working with internal teams and Senior Management.
- Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.
Requirements
- Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
- Ability to read and modify code in .NET and C#.
- Experience with SQL and database management tools.
- Solid working knowledge of PowerShell for automation and diagnostics.
- Experience supporting enterprise-scale environments.
- Understanding of federation and identity protocols: SAML 2.0, OAuth 2.0, OpenID Connect
- Experience in operational support roles within business environments.
- Ability to work effectively in virtual, collaborative, and team-based settings.
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
- Strong analytical and problem‑solving ability.
- Demonstrated learning agility and a willingness to adopt new identity technologies.
- Familiarity with Authorization concepts (roles, permissions, app registrations, service principals).
- User and group lifecycle management (creation, modification, deletion, dynamic groups).
- Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).
Benefits
- Flexible collaboration spaces
- Equal opportunities employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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