Customer Support Engineer delivering post - sales support and technical assistance for fintech customers. Collaborating with cross - functional teams to enhance customer success and product feedback.
About the role
- Senior Support Engineer dealing with complex technical inquiries while supporting the 2nd Level Support at Delegate Technology. Collaborating closely with the Core Products Team and analyzing system behavior.
Responsibilities
- Central point of contact for complex technical issues
- Support 2nd Level Support by analyzing and resolving problems
- Conduct in-depth investigations of system behavior and relevant configurations
- Work closely with the Core Products Team
- Evaluate issues and requests from day-to-day operational activities
Requirements
- Several years of experience with agile working methods (Scrum or Kanban)
- Basic knowledge of SQL/Oracle and database queries
- Experience with .NET-based applications and web services
- Understanding of software architectures
- API knowledge, particularly JSON and XML data formats
- Structured, solution-oriented working style and strong personal responsibility
- Excellent German and English skills, both written and spoken
- Highly motivated, resilient, team player with flexibility
Benefits
- Personal workstation in a central office location (Praterstern), optional remote work
- Relaxation/break room
- Free beverages, fruit, freshly pressed juices, muesli bar and a coffee lounge
- Monthly brunch, table football and darts tournaments, company events, outdoor activities, after-work parties and team-building events
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