SAP ABAP Technical Analyst supporting and developing across SAP modules. Involves analysis, enhancements and testing within the AMS model, ensuring alignment with business requirements.
About the role
- Business Systems Support Analyst at Culligan Water Ireland providing support for CRM and finance systems. Responsibilities include user support, data integrity, training, and stakeholder management.
Responsibilities
- Provide day-to-day support to system users, resolving issues and managing escalations.
- Maintain system documentation, configurations, and user permissions.
- Develop and deliver system training sessions, guides, and user documentation.
- Act as a main point of contact for user queries and feedback.
- Ensure data accuracy, completeness, and consistency across all systems.
- Manage system access controls and maintain compliance with data protection and audit requirements.
- Assist with generating reports and dashboards from CRM and finance systems.
- Help ensure data used for reporting is accurate and aligned across teams.
- Successfully manage relationships with all key stakeholders – internally and externally.
- Build good working relationships with internal teams, including Operations, Finance, Sales, Customer Service, IT, and HR
Requirements
- Third‑level qualification in Business, IT, Data/Analytics, or a related field (or equivalent practical experience).
- Experience supporting business systems (e.g. Salesforce, HubSpot, Sage, Zoho)
- Strong business analysis and problem-solving skills.
- Additional training or certification in systems administration, data analysis, or CRM/ERP tools is an advantage but not essential.
- Excellent communication skills across technical and non-technical audiences.
- Attention to detail
- Knowledge of inventory management / fleet management / delivery management / operational excellence.
- Strong documentation capability (Word, PowerPoint, Excel)
- Experience in utilities, customer service, field service or other service-based industries.
- ITIL, Project Management or IT certification
Benefits
- Monday - Friday Days working pattern
- 23 days' holiday + Bank Holidays - increasing with long service
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Shopping discounts with Perks at Work
- 24 hours access to Employee Assistance Programme
- Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression
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