Hybrid Application Support Analyst

at Aviso Wealth

• Job title: Application Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$83,000 - CA$87,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Application Support Analyst responsible for software infrastructures and applications at Aviso Wealth. Collaborating with multiple business units and vendors to ensure seamless application delivery and support.

Responsibilities

• Manage and own delivery of application in collaboration with Aviso Business Units
• Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
• Responsible for attending Focus Groups and Steering committees, coordinate with delivery teams for development work
• Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
• Manage day to day issues from Aviso Business Units with respect to the Applications
• Responsible for managing the BAU ticket queue/scope of work for various applications, Address regulatory, risk and audit requirement issues
• Responsible for managing all configuration changes for the Application
• Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
• Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
• Facilitate communication between technology teams and other departments on issue status and resolution
• Provide Overnight or weekend support for the applications on a rotational basis

Requirements

• IT related Diploma or Computer Science degree
• 3-5 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
• Certificat in ITIL
• Experience with SFTP, API, and other connectivity modes
• Excellent customer service and interpersonal skills
• Aptitude for learning, understanding, and applying new concepts
• Excellent analytical, critical thinking and problem solving skills
• Strong organization and detail-orientation with a commitment to documentation
• Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork