APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
About the role
- IT Support Technician providing first-line support for network and telecommunications issues at Medline. Delivering service across European locations while ensuring documentation and system stability.
Responsibilities
- Provide first-line IT support for end-user environments, including network, connectivity, and telecommunications issues
- Deliver remote support to Medline users across European locations
- Manage and prioritize tickets in the helpdesk system, ensuring accurate documentation and resolution
- Collaborate with global IT teams to ensure network and application stability
- Configure and maintain IT equipment and telecommunication systems
- Support on boarding, off boarding, and change management processes
- Keep users and stakeholders informed on critical incidents
- Recover data and ensure system continuity when needed
- Guide and support users in the effective use of IT applications
- Liaise with external vendors to resolve hardware and software issues
- Ensure proper documentation in line with internal processes and compliance requirements
- Stay up to date with new technologies and systems
Requirements
- IT Education or equivalent experience (1-2 years)
- Basic experience in troubleshooting in a Windows environment
- Basic experience in troubleshooting PC hardware issues (i.e. Monitors, Printers, Hard drives), as well as a basic understanding of Networking
- Microsoft or other technical certifications, or experience in a Microsoft Windows environment are preferred
- Demonstrated ability to analyze and resolve problems
- Good written and verbal communication skills
- Languages: Spanish and English (fluently)
Benefits
- Company pension plan - We increase our contributions to your pension plan throughout your employment because setting you up for a successful retirement is important to us
- Life insurance and medical insurance
- Comprehensive induction by experienced colleagues - An individually tailored onboarding plan and fixed contacts so you can be off to a great start
- Modern Workplace - Environment with restaurant services, gym, bank, post office and transport
- Employee Assistance Programme – So that your mental well-being is taken care of
- A range of training opportunities - We actively support you in your development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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