Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
About the role
- Technical Support Technician at Evertec responsible for support and control of tech equipment. Engaging in infrastructure projects within a dynamic and innovative financial technology environment.
Responsibilities
- Provide support and assistance to employees.
- Manage equipment and peripherals.
- Assist with projects implementing new systems or infrastructure upgrades.
Requirements
- University-level education in Technology or related fields (in progress or completed).
- Experience or familiarity with support and customer service.
- Communicative, with strong interpersonal skills.
- Perform preventive and corrective maintenance on computer equipment.
- Configure user accounts and permissions in systems.
- Install, configure, and update operating systems and software.
Benefits
- Meal or food voucher
- Flexible benefit (Flash)
- Health insurance
- Partner services for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE and ASQ)
- Access to Psicologia Viva (online psychological services)
- Dental insurance
- Childcare assistance
- Assistance for children with special needs
- Fertility treatment assistance
- Extended maternity and paternity leave
- Transportation voucher or home office allowance (for telework contracts)
- Gympass (Wellhub) and TotalPass memberships
- Flexible working hours
- Life insurance
- Partnership club (employee discounts and partner benefits)
- Partnership with Sesc
- "Just dress" — no formal dress code
- Day off on your birthday
- Beca (education incentive / scholarship program)
- PPR (profit-sharing) or bonus — based on attainment of goals and results
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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