Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
About the role
- Senior IT Customer Support Technician providing IT support for 500+ Army personnel. Resolving technical issues and ensuring optimal operation of computer systems on-site in South Carolina.
Responsibilities
- Provides support to 500+ personnel using computer workstations, printers, and peripheral devices.
- Maintains local user accounts with the Army network and KBR applications.
- Tests and validates applications, programs, and operational processes.
- Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Provides coordination between users and components of a local area network enterprise and participates in the evaluation of system configuration and software.
- Develops operational instructions and procedures for workstation users.
- Identifies and resolves CPU error conditions beyond documented procedures, ensuring minimal disruption to operations.
- Evaluates system performance data to identify inefficiencies and implement remediation strategies.
- Facilitates support for local users with SharePoint and a variety of business applications.
- Assists with supply functions such as warranty and lifecycle dates, hardware tracking, and inventory audits.
Requirements
- Must be a U.S. Citizen.
- Must be able to obtain and maintain a DoD Common Access Card (CAC)
- Must possess a valid State Driver’s License.
- Associate’s degree OR four years of related Experience
- Effective communication and teamwork skills.
- Advanced proficiency in Microsoft Office products and Windows operating systems.
- Strong organizational and multitasking abilities.
- Professional behavior and appearance.
Benefits
- 401K plan with company match
- medical
- dental
- vision
- life insurance
- AD&D
- flexible spending account
- disability
- paid time off
- flexible work schedule
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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