Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
About the role
- U-Haul seeking a U-Box Field Support Analyst for operational support in Phoenix, Arizona. Role involves handling live support, incident management, and critical thinking in a high-volume environment.
Responsibilities
- Answering phone calls from system members in centers, warehouse, traffic, CCRs, and others.
- Responding to real time chats for live support and/or troubleshooting.
- Opening and responding to incident emails received through our Incident Management Tool.
- Creating incident tickets using our Incident Management Tool to document, research, and resolve every point of contact made with the field.
Requirements
- Strong written and oral communication
- Proficient with computers and common office applications (MS Edge, Google Chrome, MS Office, etc)
- Good Customer Service
- Ability to problem solve and think critically
- Ability to multi-task as well as alternate between tasks without disruption
- Must be able to work in a high volume/high workload environment
- Ability to work independently as well as in a team-based environment
- 2+ years of U-Haul experience (preferred)
- 1+ years of experience with U-Box and the U-Box program (preferred)
- 10 to 12 months of previous office experience (preferred)
Benefits
- U-Haul does not provide relocation assistance for this role
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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