Technical Support Associate providing advanced technical support for clients at Fiserv. Resolving complex issues while collaborating with internal teams on finance technology systems.
About the role
- Technicien Support N1 au sein de Roole, entreprise automobile simplifiant la vie des automobilistes. Gestion d'incidents informatiques, installation de postes et suivi des utilisateurs.
Responsibilities
- Management of Level 1 IT incidents
- Answering internal calls and monitoring tickets in the incident management tool
- Installation and configuration of workstations and telephone lines
- On-site visits to users for troubleshooting or installations
- Responsible for workstation security (updates, antivirus, etc.)
- Reporting/escalation of recurring incidents to the infrastructure and cloud engineer
Requirements
- Two-year post-secondary diploma (Bac +2) or equivalent
- Excellent interpersonal skills to collaborate effectively with various stakeholders
- Proactive, highly committed, and readily available
- Tenacious, able to overcome obstacles and maintain focus on objectives
- Flexible and able to adapt to change in a fast-paced environment
- Knowledge of Microsoft environments (Windows, Office, Office 365...)
- Knowledge of networking (IP, LAN...)
Benefits
- A dynamic work environment and a unique atmosphere
- Significant autonomy and the resources to implement your ideas
- Two days of remote work per week
- Free access to a premium on-site gym and group classes
- Company bistro and Swile card for remote work (meal vouchers), 50% transport reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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