Support Engineer providing high - quality technical support via email, phone, and live communication for Secomea customers. Collaborating with colleagues to improve service and customer experience.
About the role
- Analista Técnico de Melhoria Contínua facilitando processos e melhorias no Grupo Autoglass, atuando em conjunto com outros analistas em projetos e implementações.
Responsibilities
- Receive and analyze improvement records submitted through the Innovation Flow;
- Ensure implementation of ideas and kaizens recorded in the Innovation Flow;
- Ensure completion of A3 reports recorded in the Innovation Flow;
- Lead initiatives focused on area engagement such as workshops, jobs, campaigns, recognition programs, mentorships, etc.;
- Monitor strategic indicators;
- Support the annual strategic alignment;
- Support process analysis and mapping;
Requirements
- University degree (in progress or completed) in Business Administration, Engineering, or related fields;
- Knowledge and hands-on experience in innovation and continuous improvement;
- Knowledge of Lean philosophy and tools (MFV/VSM, A3, kaizen, GD, 5S, PDCA, 5 Whys, Ishikawa diagram, etc.);
- Proficiency in Microsoft Office;
- Attention to detail: Essential for analyzing information and results;
- Agility: Important to meet deadlines and handle urgent demands efficiently;
- Organization/Planning: Fundamental for deadline control, document filing, and managing multiple demands;
- Dynamism: To handle varied topics and interactions with different areas and managers;
- Communication: Clear and objective information exchange with managers;
- Negotiation skills: Ability to conduct discussions and build agreements, including conflict management;
- We value if you have: Knowledge of BPM/BPMN.
Benefits
- Health plan with no monthly fee for you and your dependents;
- Optional dental plan extendable to dependents;
- Psychological support;
- Maternity program with extended maternity leave;
- Wellhub (discounts at gyms);
- Transportation allowance (vale-transporte);
- Meal or food allowance;
- Opportunity to work and exchange daily knowledge with an amazing, welcoming team;
- Allya: App with discounts at various establishments and everyday services;
- Company Employee Day celebrations at Grupo Autoglass;
- Opportunity for professional growth;
- Culture of feedback and development;
- Access to Grupo Autoglass Corporate Education Portal with over 200 free courses and certificate issuance;
- A highly collaborative and challenging work environment;
- Breakfast and afternoon snacks;
- Relaxation moment: Relaxing massage at your workstation;
- On-site facilities at headquarters including a gamer room, cafeteria, barber shop, beauty salon, and more;
- Home office allowance;
- We send a computer and all equipment to your home;
- We furnish your home with furniture for the home office.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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