Junior Technical Analyst supporting project development in Tenda, a leading economic housing company in Brazil. Focus on technical project management and successful project delivery.
About the role
- As a support technician at NEXDOM Healthtech, assist clients with technical inquiries and enhance service processes. Collaborate with teams to document solutions and maintain client satisfaction.
Responsibilities
- Collaborate with the team to improve processes and document recurring solutions.
- Provide customer support to clients (Unimeds) to record, track, and resolve technical tickets.
- Identify and classify requests, routing them to the responsible teams when necessary.
- Ensure customers are contacted back within established deadlines.
- Assist in resolving questions about the use of the company's systems.
Requirements
- Education: Currently enrolled in a university degree in Administration, Information Technology, or related fields.
- Availability to work from 9:00 AM to 4:30 PM.
- Basic knowledge of ticketing and management systems (e.g., Jira, Freshdesk, or similar).
- Familiarity with productivity suites such as Microsoft Office (Word, Excel, Outlook) or Google Workspace.
- Basic IT knowledge, including use of operating systems and web browsers.
- Good verbal and written communication skills.
- Organized, detail-oriented, and able to prioritize tasks.
- Proactive and able to work effectively in a team.
- Basic knowledge of healthcare management processes (a plus).
Benefits
- Meal allowance / food voucher;
- Access to a partnered psychological clinic for you and your dependents;
- Life insurance;
- Day off during your birthday month;
- Home office allowance;
- Transportation allowance;
- Hybrid work model — must reside in Joinville or the surrounding area.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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