U - Haul seeking a U - Box Field Support Analyst for operational support in Phoenix, Arizona. Role involves handling live support, incident management, and critical thinking in a high - volume environment.
About the role
- Provide first-level technical support for desktops and peripherals at Computacenter. Maintain customer satisfaction and coordinate technical work activities in a dynamic environment.
Responsibilities
- Provide first-level technical support for desktops, laptops, printers, and other peripherals.
- Ensure to keep the agreed KPIs (SLA/ OLA)
- Install, configure, and troubleshoot Windows operating systems and basic software applications
- Perform a range of technical work activities either remotely or at customer site
- Maintain and improve customer satisfaction by providing consistent customer experience
- Monitor all tickets and assisting with escalations to ensure customer demands are met
- Coordinate with higher-level support or vendors when necessary
- Maintain asset inventory in the client tool and documentation
- Manage incidents and request tickets via assigned queue in customer’s ITSM system
- Coordinate small teams delivering basic work packages
Requirements
- Below 3 years of experience is required for Associate Technical Analyst position
- Fluent in English and in any other relevant support language
- Proven experience with Customer service and confidence in communication with internal and external customers
- Ability to adapt quickly to dynamic team environments
- SLA and OLA orientated and can prioritize on urgency and requirements
- Working knowledge of Windows, Office O365
- Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress
- Able to follow instructions and procedures
- Demonstrates an organized approach to work
- Good communication skills
- Independent, result-oriented and structured work under pressure
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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