Technical Support Technician at Evertec responsible for support and control of tech equipment. Engaging in infrastructure projects within a dynamic and innovative financial technology environment.
About the role
- Senior Technical Support Specialist at Trengo, resolving intricate technical issues and improving product quality for AI-driven communication. Working in a hybrid environment with international teams in Utrecht.
Responsibilities
- You are the go-to expert for our most intricate tickets, analyzing logs, APIs, and system behaviors using tools like Nylas, Apideck and internally built AI tools.
- You’ll use your deep technical knowledge to resolve complex integration and system issues independently.
- You will deliver fully scoped, high-quality escalations, ensuring Engineering receives everything they need to fix a bug without further back-and-forth.
- You will introduce lightweight testing practices and validation workflows that align with Engineering standards.
- You will act as the dedicated Technical Support representative in Engineering workflows, participating in sprint inputs and sharing your knowledge to the existing TS agents through structured sessions and paired investigations.
Requirements
- Have a strong technical foundation. You are an expert at log analysis, API debugging (REST/Webhooks), and troubleshooting complex third-party integrations.
- Bring QA Experience. You’ve implemented lightweight testing practices, and can write structured, actionable bug reports.
- Communicate with Precision. You can navigate a conversation with a Developer about a codebase issue just as easily as explaining a technical solution to a customer.
- Thrive in ambiguity. You are comfortable entering a high-growth environment where processes aren't always defined, and you have the drive to build those processes yourself.
- Are passionate about product quality. You care not just about fixing today’s ticket, but preventing the same issue from impacting hundreds of future customers.
Benefits
- Hybrid working + 2 months per year to work abroad.
- A strong onboarding program with hands-on training and a dedicated buddy to set you up for success.
- Mental health support with free sessions from on-demand psychologists (OpenUp).
- Learning budget + 2 extra days off to attend courses or conferences.
- 28 vacation days to rest, recharge, and travel.
- Travel reimbursement to our Utrecht HQ.
- Monthly internet & phone allowance to stay connected.
- Dutch courses for our international colleagues.
- Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.
- Pension contribution to help you plan for the future.
- Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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