Hybrid Regional IT Support Analyst

at The Community Solution Education System

• Job title: Regional IT Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $72,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Los Angeles, United States

About the role

• IT Support Analyst at The Community Solution, assisting faculty, staff, and students with technology. Responsible for troubleshooting, training, and maintaining technology resources across multiple campuses.

Responsibilities

• Provide excellent customer service while using technical, analytical and communication skills to accurately identify client needs and provide effective solutions
• Troubleshoot and resolve workstation and classroom technology problems
• Act as educator and coach to help college staff, faculty and students adopt and use core institutional technologies effectively
• Actively contribute to the development and implementation of training materials and programs that promote the roll-out and use of technology
• Follow the established incident management process, ensuring escalated tickets have appropriate details for issue resolution
• Maintain complete, accurate and timely records in the Help Desk ticketing system for all client support activities
• Develop a mastery of classroom and conference room technologies
• Maintain high up-time of classroom and conference room systems through daily audits
• Respond to and fulfill requests to meet Service Level Agreements
• Participate in special projects and other duties as assigned

Requirements

• Bachelor’s degree or equivalent job experience required
• 4-6 years of experience providing desktop support
• MCSE or MCSA, or CompTIA certification preferred
• Excellent troubleshooting and critical thinking skills
• Excellent interpersonal, verbal and written communication skills
• Proficiency with a variety of Windows operating systems and software including Office365, Outlook and multiple browsers
• Proficiency with Macintosh operating systems and software including Safari and MS Office and Outlook for Macintosh
• Knowledge of networking concepts and the ability to troubleshoot network printing and wireless client issues
• Experience with audio visual technology and videoconferencing systems
• Ability to work flexible shifts, which may include evenings and/or weekends and peak periods

Benefits

• generous paid time-off
• medical and dental insurance coverage
• life and disability insurance
• retirement plan with employer contribution
• multiple flexible spending accounts
• tuition reimbursement