BY
Support Engineer role focusing on customer solutions and product implementation in SaaS supply chain with Blue Yonder.
About the role
- Customer Support Engineer managing technical relationships and providing engineering leadership for strategic Gas Power customers. Collaborating with teams to resolve technical issues and support outages planning.
Responsibilities
- proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them
- provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings
- support technical scope planning for outages, working with OFS, regional ITR teams, and customer
- oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process
- lead technical initiatives driving fleet performance and reliability
- grow the customer relationship into a trusted partnership
Requirements
- 8 years of relevant engineering experience
- significant experience in the Engineering/Technology & Customer Service Engineering field
- Bachelor's degree in Engineering from an accredited university or college
- ability and willingness to travel to customer sites up to ~25%
- experience in technical problem solving and project leadership
- able to understand, define and delegate technical tasks
- successful track record leading teams in a matrix
- ability to influence in all directions
- experience communicating with executives and other stakeholders, internally and externally, both verbally and in writing
- experience in customer-facing leadership roles, with demonstrated positive customer outcomes
- able to judge and analyze technical risks with respect to commercial impact and requirements
- Master's Degree in Mechanical or Electrical Engineering preferred
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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