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Onsite Support Engineer – Fulfilment, Demand, Order Optimization, Enterprise Supply Planning, PLSQL
Posted 4 days ago
About the role
- Support Engineer role focusing on customer solutions and product implementation in SaaS supply chain with Blue Yonder.
Responsibilities
- Gathering, analyzing, and understanding technical and functional issues reported by customers or consultants, and driving these towards effective solutions and fixes
- Working closely with regional customers and internal stakeholders—including consultants, support and cloud operations, infrastructure, security, and product development teams—to implement and support designed products and solutions
- Ensuring business requirements are met while maintaining product supportability and delivering a high level of customer satisfaction
- Understand and triage critical/complex customer issues, conducting any necessary technical research, and create knowledge articles for recurring cases
- Provide direction and inputs for Root Cause Analysis and proposes prevention ideas
- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Contribute to achieve site reliability engineering KPI targets
- Drive and executes operational improvements (ex: automation, process changes etc.)
- Communicate product and solution expertise to internal teams and customers
- Understand the SaaS offering, features, and functionality deployed for a given customer
- Work closely with Product Development to improve product quality
- Engage early in implementation and work on case deflection.
Requirements
- Minimum 3-5 years of experience in customer facing SaaS supply chain solution support / consulting
- Devops Knowledge in BlueYonder Planning products will be added advantage
- Experience working with Blue Yonder products, specifically Supply Chain Planning solutions (Enterprise Supply Planning, Supply Chain Planner, Demand, Fulfillment, Sales and Operation Planning, Order Promiser…)
- Experience with Oracle database/Sql and/or WebLogic, Java preferred
- Understanding of scripting languages – Unix Shell Scripting, PowerShell, Python, etc.
- Programming language experience in Java/J2EE concepts – JDBC, C++
- Supply chain domain experience and exposure to DevOps is preferred
- Previous experience providing software support to customers in on-premises and/or cloud-hosted environments; preference given to those with Microsoft Azure and SaaS solution support experience
- Demonstrates strong analytical and problem-solving skills
- Knowledge of operating systems (e.g., Windows, UNIX, LINUX)
- Snowflake knowledge is an addition.
- Must have excellent communication and interpersonal skills to interact with global customers, business users and internal personnel, with an emphasis on follow-through and reporting
- Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams, customers and partners
- Leads by example demonstrating professionalism during internal and external conversations, understands cultural differences and diversity
- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)
- Must be self-motivated and a quick learner - adapt to new technologies, platforms, and integrations
- Able to work flexible hours, including evenings and weekends, as warranted by critical situations or to manage customer escalations.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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