Hybrid Junior Customer Experience and Support Analyst

at Topaz

• Job title: Junior Customer Experience and Support Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Porto Alegre, Brazil

About the role

• Junior Analyst in Customer Experience at Topaz handling operational tasks and supporting cybersecurity solutions while ensuring data security and customer satisfaction.

Responsibilities

• Respond to support tickets as part of operational activities;
• Monitor the client's operational journey;
• Produce periodic reports on results achieved from implemented actions;
• Actively operate and perform technical tasks focused on sustaining security solutions;
• Perform vulnerability analyses;
• Incident response;
• Define and standardize procedures for data recovery and intrusion/incident response;
• Continuously monitor company and client networks;
• Map risks and implement security solutions for environments;
• Implement cybersecurity tools;
• Analyze emerging trends in data security;
• Conduct failure and response testing;
• Perform ongoing assessments and diagnostics of potential risks;
• Assist clients with installing, operating, and updating virtual protection software and platforms;
• Domestic and international travel for operational activities.

Requirements

• Knowledge of operating systems;
• Programming logic;
• Computer networking;
• Basic database querying;
• Basic knowledge of application servers and database servers;
• Virtualization;
• Work based on IT Service Management methodology (ITIL);
• Pursuing a bachelor's degree or technologist diploma in Computer Science, Information Systems, or related fields;
• Ability to perform data analysis and consolidation;
• Availability for domestic and international travel;
• Working knowledge of technical English or Spanish;
• Knowledge of fraud prevention and detection (advantageous);
• Knowledge of Web and Mobile development (advantageous).

Benefits

• Health and Well-being: Because we care for our teams, we offer various health plans focused on promoting well-being within the organization.
• Personal and Professional Development: We're constantly evolving. We offer environments, programs, and policies that provide the space and opportunities you need.
• Flexibility and Time Off: Here you'll find the time needed to recharge, and you can enjoy a day off on your birthday.
• Corporate discounts and partner agreements.