Technical Support Specialist providing technical phone support for pharmacy automation solutions. Instructing customers and field engineers in hardware and software maintenance with exceptional customer service.
About the role
- Support Engineer assisting customers with Salesforce's Data 360 and Agentforce products. Developing technical expertise and managing customer satisfaction through problem solving and training.
Responsibilities
- In your role as an Agentforce and Data 360 Support Engineer, you are the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products.
- Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
- Providing feature explanation and best practices.
- Managing customer expectations and the customer experience to maximize customer satisfaction.
- Actively maintaining and participating in job-related training activities.
- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary,
- Prioritizing and managing time effectively in a fast-paced environment.
- Multitasking and performing effectively under pressure.
- Creating and curating knowledge content.
Requirements
- Experience with Salesforce and/or CRM applications and other cloud-based technologies
- API / programming experience
- Big data experience
- Experience with Database concepts, Data management (RDBMS), and SQL
- Demonstrated skill in Customer Support or Customer Service in a customer-facing role
- Salesforce Developer, Agentforce, Data 360 Certifications
- Bilingual Portuguese, French or Spanish language proficiency is a plus!
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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