Software Support Technician responsible for first - and second - line support of software applications at iKnowHow Group. Collaborating with teams and assisting users for optimal software functionality.
About the role
- Applications Support Technician at Sanford Health providing routine healthcare information system support and analyzing application workflow improvements. Requires strong analytical and communication skills with a focus on team collaboration.
Responsibilities
- Performs routine healthcare information system and application support
- Utilizes analytical skills and experiences to investigate or escalate support issues
- May assist in the creation and maintenance of training documentation
- Incorporates appropriate presentation techniques to support and/or lead training sessions
- Researches, analyzes and makes recommendations for application work flow improvements
- Creates and analyzes reports created using multiple reporting mechanisms
- Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
- Promotes and participates in a team approach
- Must be comfortable managing change with excellent problem solving skills
- Requires time management and prioritization of tasks on a daily basis
Requirements
- Associate's degree required
- Bachelor's degree preferred
- Four years of relevant experience in a large healthcare facility preferred
- No clinical license required, however within the laboratory departments: Medical Technologist (MT), Medical Laboratory Scientist (MLS), or Medical Laboratory Technologist (MLT) preferred
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Intern supporting customer success at Plan A with AI bot optimization. Engaging in technical support, documentation, and sustainability initiatives in a hybrid working environment.
IT Junior Support Analyst ensuring clients maintain access to their critical information assets. Collaborating with professionals to keep ahead of industry trends while receiving exceptional service and support.
Senior Technical Support Specialist providing technical support for ad tech solutions in India. Working with an international team to resolve technical issues and enhance customer satisfaction.
Senior Support Technician at First Focus providing technical support aligned to Australian business hours. Collaborating with clients and engineers in a hybrid working setup.
BY
Support Engineer role focusing on customer solutions and product implementation in SaaS supply chain with Blue Yonder.
Technical Support Associate providing advanced technical support for clients at Fiserv. Resolving complex issues while collaborating with internal teams on finance technology systems.
Business Analyst/Technical Analyst working with Cyber and SOC teams on AI - enabled cybersecurity initiatives. Translating operational challenges into actionable requirements within a 6 - month contract.
Analista Técnico de Melhoria Contínua facilitando processos e melhorias no Grupo Autoglass, atuando em conjunto com outros analistas em projetos e implementações.
Support Analyst ensuring accurate support operations across multiple systems for Icertis. Responsible for data quality and maintaining support metrics in a regulated environment.