2nd Line Support Engineer at Wanstor resolving complex IT issues and supporting Microsoft 365 environments. Join a dynamic team focused on quality and customer satisfaction.
About the role
- Intern supporting customer success at Plan A with AI bot optimization. Engaging in technical support, documentation, and sustainability initiatives in a hybrid working environment.
Responsibilities
- Optimise our AI support bot by reviewing responses, refining flows, and improving answer accuracy.
- Support customers with data uploads and validation, troubleshooting complex issues (e.g. large files, formatting errors, validation mismatches).
- Investigate technical issues raised by customers and collaborate with product and engineering to resolve root causes.
- Analyse recurring support patterns and AI performance insights to inform product and automation improvements.
- Create and maintain clear technical documentation, FAQs, and guidance to strengthen self-serve support.
Requirements
- Eager to learn about sustainability and Plan A’s customer needs
- Excited to explore how AI agents can streamline workflows and boost efficiency
- Good and customer-friendly service is the highest priority for you
- You’re comfortable working in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
- A passion for sustainability, and helping companies tackle the world’s biggest challenges
- Excellent written communication skills in English and preferably German
Benefits
- Contribution to a bigger purpose! Push the needle on climate action by contributing to the success of our carbon management and ESG software!
- We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
- Enjoy the perks of remote work but always feel free to join us in our office in Berlin Mitte.
- 24 vacation days per year, 30 days working-from-anywhere
- Discounts and benefits via the Plan A Corporate Benefits Platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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