Virtual salesfloor for SDR and BDR teams to dial together, get real-time coaching from managers and stay engaged.

Nooks

support-engineer

Nooks is a cutting-edge AI Sales Assistant Platform that automates tasks in dialing, prospecting, and coaching to help sales representatives focus on the human aspects of selling. The platform is designed to increase productivity and conversion rates through features such as an AI Dialer that automates call tasks, a Virtual Sales Floor for live coaching, and a Prospecting Assistant for identifying and targeting ideal prospects. With tools for call analytics, email generation, and integration with various systems, Nooks aims to transform sales processes and is trusted by top-performing sales organizations.

• Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience.
• Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed.
• Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores.
• Identify patterns in support requests to address root causes, anticipate user needs, and improve the product.
• Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience.
• Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries

Technical Support Engineer

Technical Support Engineer delivering exceptional support and troubleshooting for Nooks' SaaS platform. Collaborating with engineering teams to enhance user experience.

manager

• Own and evolve our quote-to-sign / deal approval processes across new business, expansions, and renewals
• Run the day-to-day deal desk: validate pricing and structure, generate/QA order forms, manage and coordinate signature workflows, and resolve issues quickly
• Support contract review and negotiation for commercial and operational terms, partnering closely with Legal on non-standard language
• Serve as a trusted advisor to Sales and CS reps on how to structure deals that balance customer needs, Nooks’ economics, and operational simplicity
• Enforce and refine approval matrices for pricing, discounts, packaging, and non-standard terms; ensure approvals are documented and auditable
• Partner with Product Marketing, Finance, and RevOps to launch new products, price books, and packaging into our GTM systems and processes
• Ensure Sales and CS teams operate within clear rules of engagement and set accurate expectations with customers on commercials and delivery
• Be the expert on our end-to-end revenue process from quote through handoff to Finance/CS; proactively flag issues and upstream fixes
• Engage directly with customers when needed to unblock or accelerate deals
• Maintain high data quality: ensure order form and contract data are accurate and synced across HubSpot, CPQ (Dealhub), billing, and any future CLM
• Lead ongoing and month-end audit / quality checks on deals to support accurate reporting and revenue recognition
• Track, analyze, and publish deal and pricing insights (e.g., discounting trends, cycle time, exception rates) to inform GTM and pricing strategy
• Lead and/or contribute to cross-functional projects to mature our commercial infrastructure, such as:
• Optimizing CPQ and e-signature workflows
• Evaluating and rolling out a CLM solution
• Rebooting our cross-functional deal approval and exceptions process
• Centralizing and simplifying templates, playbooks, and clause libraries in partnership with Legal
• Manage customer vendor setup requirements, including business information submissions, banking details, and vendor registrations needed to onboard Nooks into customer procurement systems
• Coordinate inbound infosec questionnaire requests, triaging and assigning to appropriate internal stakeholders and tracking through to completion

Deal Desk Manager

Deal Desk Manager at Nooks.ai responsible for managing quote-to-sign processes and supporting Sales and Customer Success teams. Fostering collaboration across Revenue Operations and other departments in hybrid work environment.

sales-development-rep

• Partner cross-functionally with Engineering and Product to stay ahead of new features and roadmap updates, translating insights into actionable enablement for the Sales Development team
• Set up new features, products and playbooks within the Nooks platform to ensure improved efficiency within the sales teams + build best in class process for our customers
• Utilize analytics and data to report on improved efficiencies and impact to increased pipe generation across the GTM function
• Provide product feedback and ideas to our product/engineering team on an ongoing basis to help contribute to the vision and value of Nooks for our customers
• Partner with sales enablement to put together new playbooks and enablement content on how best to utilize all connecting technology in the GTM org
• Identify and resolve process bottlenecks, data issues and inconsistencies in process, systems and strategy

Sales Development Engineer

Serve as the technical co-pilot in Sales Development role for Nooks.ai. Focused on pipeline generation, creating scalable workflows and playbooks, collaborating cross-functionally.

technical-recruiter

• Build and nurture a pipeline of top technical talent for future opportunities, ensuring Nooks stays ahead of the curve. 
• Full-cycle recruiting for technical roles, including Software Engineers, Machine Learning Engineers, and Product roles. 
• Partner with engineering and product leaders to understand their hiring needs, and translate those into compelling job descriptions and recruiting strategies. 
• Building scalable processes and programs, this person will be impactful in building out recruiting material for use for years to come. 
• Manage the candidate experience end-to-end, ensuring a positive and engaging process from initial contact to onboarding. 
• Negotiate complex offers expert in startup equity, growth companies, and the closing craft. 
• Maintain recruiting metrics and communicate progress to the engineering team and leadership.

Staff Technical Recruiter

Staff Technical Recruiter instrumental in shaping engineering and product teams at Nooks.ai. Partnering with hiring managers to deliver seamless recruitment experiences for technical roles.

customer-success-manager

• Define and own the core metrics, KPIs, and performance frameworks that govern Customer Success and Support
• Design and maintain CS dashboards and reporting that translate data into clear, actionable insights for CS leadership
• Own customer health scoring logic and segmentation models across high, medium, and low-touch customer segments
• Proactively surface trends, risks, and opportunities, influencing leadership decisions through data-backed recommendations
• Ensure accuracy, consistency, and trust in CS data across all systems of record
• Own the CS operating cadence, including forecasting rhythms, performance tracking, and planning cycles
• Execute day-to-day CS operations tasks that keep the business running
• Design, document, and continuously improve CS processes such as book of business structure, capacity modeling, renewals workflow, and escalation paths
• Partner with CS and Support leadership to evolve the post-sales operating model as the business scales
• Drive cross-functional alignment with Sales, Product, and Marketing to improve customer experience and post-sales execution
• Own the CS technology stack end-to-end, from requirements gathering through configuration, rollout, and ongoing optimization
• Design and implement workflows, automations, and customer lifecycle journeys within HubSpot and adjacent CS tools
• Help to build and scale digital success programs across customer segments
• Evaluate tooling gaps and implement best practices, standardization, and automation to improve CS efficiency and effectiveness

Customer Success Operations Manager

Customer Success Operations Manager responsible for defining, operating, and scaling metrics and processes at Nooks.ai. Working closely with CS leadership to ensure high post-sales performance.

account-executive

• Own expansion and upsell revenue for our Sales Engagement Platform within an existing customer base
• Partner directly with Sales and Customer Success Leadership to design, test, and document the SEP expansion playbook
• Run discovery focused on expansion opportunities, mapping SEP capabilities to customer needs and desired business outcomes
• Track learnings from wins and losses to continuously refine messaging, ICP, and expansion motion

Account Executive, Upsell

Account Executive responsible for driving upsell revenue for Nooks.ai's Sales Engagement Platform, working closely with Sales and Customer Success teams to enhance customer value.

it-support

• Manage end-to-end user onboarding/offboarding, including account provisioning (Google Admin, OpenAI, internal tools), SSO access, device setup, and workspace readiness.
• Operate the daily IT helpdesk, supporting issues related to VPN access, device troubleshooting, application permissions, and equipment repairs.
• Manage device lifecycle: wiping laptops, device upgrades, refresh cycles, Apple Business Manager, and Kandji MDM.
• Administer company systems including Google Workspace, Kandji, 1Password, VPN, device compliance tools, and internal corporate apps.
• Configure tags, groups, role-based access control, and handle provisioning/deprovisioning across SaaS tools.
• Maintain and update Kandji blueprints based on security, compliance, and customer requirements.
• Support SSO integrations, SCIM automation, and improvements to IAM workflows.
• Manage corporate IT infrastructure accounts, licenses, subscriptions (e.g., CDW, Cisco).
• Own AV and in-office tech operations
• Set up and troubleshoot meeting room devices, conferencing systems, tablets/navigators, digital signage, IoT devices, and Chromecast/Apple TV.
• Lead or contribute to ongoing IT/Tech Ops projects, including automating onboarding/offboarding via SSO + SCIM and improving tool access workflows and internal IT documentation.

IT Engineer

IT Engineer managing internal IT systems and employee onboarding processes at Nooks.ai in a fast-growing environment.

Nooks

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7 jobs found

Technical Support Engineer

Nooks

Deal Desk Manager

Nooks

Sales Development Engineer

Nooks

Staff Technical Recruiter

Nooks

Customer Success Operations Manager

Nooks

Account Executive, Upsell

Nooks

IT Engineer

Nooks