Technical Support Analyst providing prompt customer assistance and troubleshooting solutions in a hybrid role. Collaborating with teams over various channels in the United Kingdom.
About the role
- IT Support Engineer providing technical assistance and support on various IT issues for end-users. Responsible for troubleshooting, installations, and resolving technical problems in a dynamic environment.
Responsibilities
- Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
- Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
- Complete IT inductions and on-boarding/off-boarding of employees.
- Administer user accounts, permissions, and access rights in accordance with company policies.
- Collaborate with team members to identify recurring issues and implement proactive solutions.
- Assist in the deployment and maintenance of software applications and updates.
- Liaise with 3rd party vendors, and raise purchase requests in a timely manner.
- Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
- Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
- Stay informed about emerging technologies and industry best practices to continuously improve IT support services.
Requirements
- 2+ years of experience in an IT support role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Good networking knowledge (DHCP, DNS, IP etc)
- Solid understanding of Windows and/or macOS operating systems.
- Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems.
- Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
- Ability to prioritise tasks and manage time efficiently in a dynamic work environment.
- Proven ability to work independently as well as collaboratively within a team.
Benefits
- Occasional after-hours and weekend work may be required for system maintenance and upgrades.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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