IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
About the role
- IT Customer Support Analyst providing technical support and solutions for desktop applications in Las Vegas. Engaging with employees and users for effective IT service delivery and problem resolution.
Responsibilities
- Provides customer support for the resolution of complex desktop application operational and use issues
- Assists users in analyzing and identifying technology solutions to meet business requirements in areas of assigned responsibility
- Conducts analyses, tests, writes documentation and implements deployment packages for new applications and software upgrades and packages
- Performs related duties as assigned
Requirements
- Graduation from a college or university with major coursework in information systems, computer science, mathematics or a closely related field
- Three years of responsible information technology experience
- Valid Nevada driver’s license and ability to maintain insurability under the District’s Vehicle Insurance Policy.
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