External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
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Hybrid Senior Support Engineer – Dynamics
Posted yesterday
About the role
- Senior Microsoft Dynamics 365 Support Engineer providing advanced support for enterprise solutions. Responsibilities include incident resolution and proactive stability improvements in a hybrid role in Hyderabad.
Responsibilities
- Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environments
- Perform in-depth root cause analysis on complex technical issues, including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defects
- Conduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnostics
- Develop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOps
- Optimize system performance through query tuning, index management, batch framework configuration, and application-level improvements
- Collaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contact
- Partner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviews
- Author detailed post-mortem reports and implement preventive measures to reduce recurrence
- Contribute to the development and maintenance of monitoring, alerting, and operational runbooks
- Provide technical guidance and mentorship to mid-level support engineers
- Participate in a structured on-call rotation with premium compensation
Requirements
- 8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations
- Advanced proficiency in X++ development, extensions framework, event handlers, and chain-of-command
- Expert-level knowledge of D365 F&O architecture, metadata model, batch framework, data entities, and security configuration
- Strong command of SQL Server performance tuning and query optimization in Azure SQL environments
- Demonstrated experience resolving complex production incidents in large, multi-company D365 F&O deployments
- Proficiency with diagnostic tools: LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, and Azure monitoring services
- Solid understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory)
- Experience building and deploying solutions using Azure DevOps pipelines and ALM practices
- Relevant Microsoft certifications strongly preferred (e.g., MB-500, MB-700, MB-920)
- Exceptional analytical, problem-solving, and communication skills
- Ability to remain calm and methodical under pressure during major incidents
Benefits
- Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
- Paid time off and company holidays, along with additional leave benefits as per policy
- Flexible work arrangements, supporting work-life balance
- Learning and development opportunities to support continuous growth and upskilling
- Employee wellness initiatives and programs focused on physical and mental well-being
- Retirement and statutory benefits in line with India regulations
- Inclusive and people-first culture, with a strong focus on collaboration and ownership
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