Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
About the role
- Technical Support Analyst providing customer assistance and ensuring system security for Unodata. Responsible for onboarding clients and troubleshooting technical issues.
Responsibilities
- Proporcionar suporte técnico eficiente e de qualidade
- Realizar o primeiro atendimento ao cliente de forma proativa e eficiente
- Buscar constantemente aprimorar a atividade de criação de conteúdo
- Realizar a gravação de vídeos
- Compartilhar com o cliente o checklist personalizado
- Implementação de novos clientes
- Realizar monitoramento de segurança nos servidores internos
- Realizar o monitoramento dos sistemas e infraestrutura
- Realizar o acompanhamento da validade dos certificados dos clientes
- Realizar o acompanhamento das renovações de domínios
- Saber interpretar e configurar o Cloudflare
- Configuração de DNS, Cache e otimização de conteúdo
- Controlar o periodo de testes ativados
Requirements
- Graduação
- Tecnólogo
- Ensino Técnico
- Inglês
- Trabalho em equipe
- Proatividade
- Relacionamento com o Cliente
- Autodesenvolvimento e Atualização
- Comunicação
- Comunicação escrita e falada (redação e gramática)
- Comprometimento
Benefits
- Assistência médica
- Auxílio home-office
- Vale Alimentação
- Seguro de vida
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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