Premier Support Engineer providing technical leadership to enterprise customers and influencing cloud integrations at Trimble. Resolving complex cloud issues and building performance telemetry dashboards for enterprise solutions.
KG
Hybrid Technical Support, Automotive (Passenger Cars & Commercial Vehicles)
Posted 2 days ago
About the role
- Technical support role for Kienzle Automotive, addressing hardware and software issues in vehicle technology. Involves customer support, training, and process improvement.
Responsibilities
- You analyze technical faults and resolve hardware and software issues
- You configure and commission systems such as WT, UDS or DSRC-RP
- You are responsible for telephone-based consultation and support across the Kienzle portfolio
- You support our B2B customers in 1st-level support – by phone, email and remotely via TOPdesk and NetSupport
- You conduct online trainings and technical briefings for our customers
- You document solutions clearly and practically
- You contribute ideas and help us continuously improve support processes
Requirements
- Technical training with a focus on automotive technology, electrical systems or IT/EDP, or an equivalent qualification
- Experience with vehicle electronics, diagnostic technology and IT systems
- Excellent German language skills, spoken and written, for customer support and documentation, and good English skills
- Very good PC and MS Office skills
- Structured, independent and solution-oriented working style
- Service orientation and strong communication skills
- Valid Class B driving license
Benefits
- Flexible working with home office options
- No Saturday shifts or emergency duty – weekends remain free
- 30 days of vacation
- Flat hierarchies and an open, informal culture (first-name basis)
- Individual development & coaching
- Regular employee events
- A collegial team with strong cohesion
- Company bike – also for private use
- Company pension plan
- Corporate Benefits with attractive discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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