Technical support analyst providing remote customer support for CETRO SOLUCOES EM EMBALAGENS LTDA. Responsible for assisting clients through calls, Whatsapp, or video calls.
About the role
- Software Support Technician responsible for first- and second-line support of software applications at iKnowHow Group. Collaborating with teams and assisting users for optimal software functionality.
Responsibilities
- Provide first- and second-line support for software applications used within the organization.
- Diagnose, investigate, and resolve software issues reported via email, ticketing system, or phone.
- Document issues and solutions in a clear and structured manner.
- Guide users on the correct use of software systems.
- Provide basic training or reference materials when needed.
- Assist with onboarding of new staff by setting up accounts and software tools.
- Monitor system performance and report abnormalities.
- Assist with software updates, patches, and configuration changes.
- Perform routine system checks to ensure software stability.
- Work closely with developers, system administrators, and vendors to resolve complex issues.
- Escalate unresolved problems with full documentation and diagnostics.
- Collaborate in testing new software releases or updates before deployment.
- Maintain accurate support logs and knowledge-base articles.
- Prepare reports on recurring issues and propose improvements.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with SQL, databases, or basic scripting (PowerShell, Bash) is advantageous.
- Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Good knowledge of common business applications (Microsoft 365, CRM systems, ERP systems).
- 1-3 years of experience in a similar role, preferably in the healthcare sector
Benefits
- An attractive salary package
- Private health insurance plan
- Career development and growth opportunities
- Continuous training via personalized seminars
- An amazing private & open-office workspace in Athens #LI_Hybrid
- Stable and enjoyable working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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