Senior Support Technician at First Focus providing technical support aligned to Australian business hours. Collaborating with clients and engineers in a hybrid working setup.
CR
Onsite Technical Support Manager – Refrigeration
Posted 5 days ago
About the role
- Lead customer-facing technical support operations for refrigeration systems. Oversee staff while ensuring high customer satisfaction and technical support excellence.
Responsibilities
- Serve as the primary escalation point for customer technical issues related to refrigeration systems
- Ensure prompt, effective resolution of customer inquiries, complaints, and system performance concerns
- Maintain strong customer relationships by providing clear, professional, and solution-oriented communication
- Provide advanced troubleshooting support for refrigeration systems, controls, and components
- Review field data, alarms, and service history to identify root causes
- Guide customers and technicians through complex diagnoses and corrective actions
- Lead, coach, and develop a team of technical support specialists
Requirements
- 6–8+ years of experience supporting commercial
- 3+ years in a customer-facing leadership or supervisory role
- Strong working knowledge of refrigeration systems, controls, and diagnostics
- Familiarity with natural refrigerants (CO₂, ammonia, propane)
- Experience supporting large customer accounts or enterprise service organizations is a plus
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
BY
Support Engineer role focusing on customer solutions and product implementation in SaaS supply chain with Blue Yonder.
Technical Support Associate providing advanced technical support for clients at Fiserv. Resolving complex issues while collaborating with internal teams on finance technology systems.
Business Analyst/Technical Analyst working with Cyber and SOC teams on AI - enabled cybersecurity initiatives. Translating operational challenges into actionable requirements within a 6 - month contract.
Analista Técnico de Melhoria Contínua facilitando processos e melhorias no Grupo Autoglass, atuando em conjunto com outros analistas em projetos e implementações.
Support Analyst ensuring accurate support operations across multiple systems for Icertis. Responsible for data quality and maintaining support metrics in a regulated environment.
IT Support Technician at Nevada Health Centers providing technical assistance and support for IT hardware and software. Involves troubleshooting, training users, and ensuring data integrity in IT systems.
IT Support Technician providing onsite technical support for executives at the Alpharetta office. Responsible for hardware lifecycle management and collaboration with IT support teams.
Technical Support Engineer role utilizing AWS and telephony skills to support clients in cloud environments. Engaging in training and development opportunities via free education linked to job roles.
Analyst supporting the assignment, sourcing, gathering of financial and client information at Bank of America. Enhancing operational efficiency and quality client service through detailed analysis and collaboration.