Support Engineer providing high - quality technical support via email, phone, and live communication for Secomea customers. Collaborating with colleagues to improve service and customer experience.
About the role
- Technical Support Manager responsible for planning and leading a team of engineers in Malaysia. Ensuring smooth operations and technical support for customer inquiries and projects.
Responsibilities
- Plan resources optimization by redeployment between all team members to support market demand
- Ensure a high standard of service and provide value-added activities
- Setting of department objectives for short-term and long-term planning on new initiatives
- Monitoring team KPI performance and provide continues coaching to the team for necessary
- Develop and improve the processes for the department
- Maintain database input into SharePoint
- Co-ordinate supplier’s product training for the department
- Generation of reports on the performance of the team monthly
- Provide solutions and suggestions for improvement for daily operational matters
- Motivate the team to achieve high performance in turnaround of services with department objectives
- Able to initiate inter-department discussions on work processes improvement with common objectives of increasing productivity
- Work with Product & Supplier Management team to bring team up to speed on new core suppliers and products or on any update of current ones
- Work with Sales & Marketing team to increase the effectiveness in bringing in more technical sales to the organisation
Requirements
- Engineering Degree in Electronics, Electrical or Mechanical
- Min of 5 years of strong Electronics & Industrial experience in Electronics, Industrial or distribution type of business or relevant with RS industry with proven track record of achievements
- Min of 3 years of managing a team engineers
- Strong communication skill, able to communicate confidently and effectively at all levels of the business
- Being independent, self-motivated, and able to work with minimal supervision
- Fluent in English and Mandarin both written and conversational.
- Excellent fluency in MS Excel or database type software applications is an advantage.
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Data Support Analyst providing technical expertise at Valpak for environmental compliance. Involves data manipulation, automation of processes, and handling large datasets.
Business Systems Support Analyst at Culligan Water Ireland providing support for CRM and finance systems. Responsibilities include user support, data integrity, training, and stakeholder management.
IT Support Technician providing first - line support for network and telecommunications issues at Medline. Delivering service across European locations while ensuring documentation and system stability.
Senior Product Support Engineer providing advanced technical support for data infrastructure products. Collaborating with engineering teams to resolve customer escalations and improve platform performance.
Technical Support Representative at Skydio providing expertise on drone products. Collaborating with customers and internal teams to solve technical issues and enhance user experience.
Technical Support Representative providing high quality telephone technical support and problem resolution for customers. Assisting with account - related issues and collaborating with team for performance maximization.
Technical Support Specialist providing technical phone support for pharmacy automation solutions. Instructing customers and field engineers in hardware and software maintenance with exceptional customer service.
As a support technician at NEXDOM Healthtech, assist clients with technical inquiries and enhance service processes. Collaborate with teams to document solutions and maintain client satisfaction.
Junior Technical Analyst supporting project development in Tenda, a leading economic housing company in Brazil. Focus on technical project management and successful project delivery.