Junior Operations Support Specialist supporting Operations manager in aligning business strategy and internal teams. Role involves process documentation and interdepartmental communication in a travel tech company.
About the role
- Customer Care Agent handling customer inquiries for Nilfisk in French and English. Collaborating across teams to enhance customer satisfaction and resolve issues effectively.
Responsibilities
- Management of inbound and outbound phone calls and email correspondence in response to any inquiries, questions, or other follow up in a professional and helpful manner.
- Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies.
- Resolve inquiries and issues efficiently, with empathy and care, creating positive interactions at every stage.
- Take full ownership of customer requests, following up promptly until resolution is achieved.
- Collaborate closely with internal teams (Sales, Logistics, Finance) to deliver accurate and timely responses.
- Proactively identify, escalate, and follow up on priority issues or potential risks.
- Contribute to continuous improvement initiatives, sharing feedback and ideas to enhance processes and the overall customer journey.
- Accurately document customer interactions, feedback, and solutions in the CRM system.
- Prioritize projects/responsibilities and other duties as assigned.
Requirements
- Fluent in French and English (spoken and written); Portuguese or Spanish is a strong plus.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Strong problem-solving skills and a proactive, “can-do” attitude.
- Ability to work independently with responsibility, ownership, and attention to detail.
- Well-organized with strong time management skills.
- Experience with CRM systems; knowledge of Salesforce and SAP is highly desirable.
- Team player with a positive attitude and a genuine passion for helping others.
- Ability to plan, organize and manage set-backs.
Benefits
- Creemos que la diversidad es nuestra mayor fortaleza, ya que logramos los mejores resultados a partir de una amplia variedad de puntos de vista y enfoques.
- Nilfisk está firmemente comprometido con el crecimiento y la sostenibilidad en todo lo que hacemos.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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