Hybrid Inside Sales Supervisor

at Metrohm USA

• Job title: Inside Sales Supervisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $90,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Riverview, United States

About the role

• Inside Sales Supervisor leading and developing sales team at Metrohm USA for revenue growth and customer engagement. Driving performance goals and enhancing team efficiency in a collaborative environment.

Responsibilities

• Supervise, coach, and mentor Inside Sales Specialists to achieve individual and team performance goals
• Assign daily tasks, monitor progress, and ensure timely completion of responsibilities
• Conduct regular team meetings and one-on-one development sessions
• Provide performance feedback, manage evaluations, and address performance issues when needed
• Oversee qualification of inbound marketing leads and customer web inquiries
• Ensure accurate routing of qualified opportunities to appropriate sales personnel
• Support the team in identifying additional customer needs and expanding product/service opportunities
• Analyze sales metrics to identify strengths, trends, and opportunities for improvement
• Ensure accurate and timely CRM data entry, tracking, and documentation
• Implement best practices for CRM usage and sales process optimization
• Collaborate with Marketing and Field Sales to align campaign strategies and improve lead conversion
• Identify and implement process improvements to enhance team efficiency and effectiveness
• Promote a customer-first mindset within the Inside Sales team
• Resolve escalated customer concerns and ensure consistent, high-quality service
• Prepare and present reports on team performance, pipeline health, and key sales metrics
• Ensure adherence to company policies, procedures, and compliance standards

Requirements

• Bachelor’s degree in chemistry or related field preferred
• Minimum three (3) years of industry-related sales experience, including at least one (1) year in a supervisory or lead role, or an equivalent combination of education and experience
• Demonstrated success in inside sales and team leadership
• Strong written and verbal communication skills
• CRM experience required
• Familiarity with analytical instrumentation is preferred
• Previous sales training (e.g., Miller Heiman – SPIN Selling) preferred

Benefits

• Comprehensive Benefits Package
• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal & holiday time
• Growth-Oriented Culture & Training Opportunities