Junior Operations Support Specialist supporting Operations manager in aligning business strategy and internal teams. Role involves process documentation and interdepartmental communication in a travel tech company.
About the role
- Customer Service Representative handling vehicle import inquiries through calls, faxes, and emails. Ensuring timely responses and processing orders for customers seeking vehicle importation.
Responsibilities
- Answer all incoming customer inquiries relating to import of their vehicle in a professional manner
- Ensure customer inquiries are answered in a timely fashion and that all efforts are made to secure additional business
- Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls answered, closing ratio on quotes, etc.)
- Receive, process and input orders into the system accurately
- Perform other related duties as assigned by management
- Adhere to established policies and procedures
Requirements
- 6 months experience; preferably working in a service environment
Benefits
- Bilingual – French/English required
- Very strong interpersonal and communication skills (oral and written)
- Working knowledge of MS Office (Word & Excel)
- Minimum keyboard typing speed of 45 to 60 wpm a must
- Ability to work independently or as part of a group, within a call center environment
- Ability to multi-task and prioritize workload
- Strong customer service focus and flexibility in dealing with diverse customer scenarios
- Strong attention to detail and ability to process large amounts of information accurately
- Previous exposure to and experience in the vehicle industry would be preferred, but not essential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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