Client Success Manager coordinating the delivery of services for Managed Services clients at AHEAD. Supporting Senior Client Success Managers while managing smaller accounts independently.
About the role
- Customer Engagement Specialist engaging with clients and driving adoption of Practical Guidance at LexisNexis Australia. Collaborating with teams to embed solutions in user workflows with a focus on customer satisfaction.
Responsibilities
- Build and strengthen relationships with client stakeholders and end users
- Drive content and product usage and customer satisfaction
- Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
- Deliver tailored content and product training, and support for strategic account trials
- Share customer insights and feedback to the business to inform content and product development
Requirements
- Tertiary qualified (legal and/or communications qualification preferred)
- Prior experience in a customer-facing role preferably within legal software or subscription-based content products
- Exceptional communication and stakeholder engagement skills
- Strong commercial acumen with a customer-first mindset
- Confidence delivering presentations, demonstrations and training sessions
- Understanding of legal practitioner workflows and challenges
- Experience working in a law firm, in-house legal, or legal knowledge team desirable
- High level of emotional intelligence, resilience, and problem-solving skills
- Collaborative and proactive approach with excellent time management.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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