Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- IT engineer developing solutions in SAP for order management and invoicing functionality. Collaborating with teams to ensure end-to-end solutions in a hybrid work environment.
Responsibilities
- Understand business and technology needs related to SAP CRM order management and invoicing solutions.
- Collaborate with business systems analysts and product owners to ensure understanding of priorities
- Design epic/feature definition, user stories, and support sprint design to meet the minimum viable solution
- Develop SAP configuration/development changes in the order management space.
- Design develop and test integrations between SAP and external systems (including SAP and non-SAP systems).
- Collaborate across teams (supply chain, finance, non-SAP systems) to do end-to-end solution, troubleshoot and resolve issues.
- Foster a positive environment during periods of uncertainty, conflict, and stress.
Requirements
- Bachelor's Degree in computer science/software engineering/management information systems/ or related technical field.
- Minimum of 5 years of SAP functional and technical expertise.
- The functional expertise must include SAP CRM order management, SAP SD, with hands-on configuration experience of end-to-end SAP related processes.
- Experience integrating SAP with non-SAP applications, such as SOVOS, India GST, Salesforce and other external portals.
- Work experience deploying solutions in LATAM, APAC, EMEA countries for legal changes including north America.
- Agile environment practice.
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development and other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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