Digital Customer Success Manager managing over 300 accounts for Euna. Providing operationally sharp digital engagement to enhance customer success and growth with AI tools.
About the role
- Analista de Customer Success focusing on onboarding processes for new digital clients at Smartspace. Ensuring structured implementation and enhancing customer journey satisfaction.
Responsibilities
- Lead the onboarding journey for new clients, ensuring organization, clarity, and adherence to implementation milestones
- Conduct kickoff meetings to align client objectives, commercial expectations, and the initial activation plan
- Create implementation timelines and monitor progress of deliverables throughout the journey
- Deliver functional training and guide clients on strategic use of the platform
- Monitor engagement and initial usage of the solution, proactively addressing adoption risks
- Track activation metrics and identify opportunities to improve the process
- Document key information from the onboarding journey and ensure a structured handoff to the Customer Success team responsible for the account
- Contribute to the evolution of the onboarding playbook, supporting the standardization of processes and activation materials
Requirements
- Proven experience in B2B client relationships or Customer Success
- Hands-on experience in onboarding processes, solution implementations, or project management, preferably in SaaS companies
- Strong ability to lead strategic client meetings and align expectations
- Familiarity with timeline management, organizing implementation phases, and tracking deliverables
- Analytical skills to interpret usage metrics and the customer journey progression
- Consultative, clear, and structured communication
- Comfortable using digital customer management tools, CRMs, or process automation tools
- Familiarity with using Artificial Intelligence to streamline processes and increase productivity
Benefits
- Meal/food card
- Flexible benefits card
- Health insurance
- Dental plan
- Health and wellness incentive program
- Life insurance
- Wellhub
- Birthday day off
- Corporate education
- Performance-based bonus for meeting targets
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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