Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.
About the role
- Customer Success Manager at Workday ensuring maximum value from Adaptive Planning solutions. Building strong relationships, managing customer accounts and facilitating adoption and renewals.
Responsibilities
- Establishing a trusted advisor relationship across the customers organization
- Monitoring and facilitating the customer’s adoption of our solution features
- Stay on top of any major changes within their customer’s organization
- Developing success plans/customer journey for customers
- Acting as a liaison between product management and the customer
- Leveraging customer relationships as needed for prospect references
- Maintain revenue stream from each customer’s subscription
- Managing renewals from end-to-end
- Identifying upsell/add-on opportunities
Requirements
- 3+ years of experience as a CSM supporting a SaaS solution
- 2 + years of experience with change management practices, change communications and process re-engineering
- 2 + years of experience using a CRM such as Salesforce and a customer success tool like Gainsight
- 2 + years Proven account management/strategic planning experience
- 3 + years of Proven ability to collaborate and build strong relationships with customers especially at the Executive level
- Bachelor’s degree or equivalent work experience
Benefits
- Workday Bonus Plan
- annual refresh stock grants
- Flexible working hours
- Paid time off
- Professional development opportunities
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