Senior Customer Success Associate managing automated customer accounts for sustainability platform rePurpose. Delivering quality support through efficient ticket management and customer onboarding.
About the role
- Customer Success Manager maintaining customer relationships in EMEA Defence and Intelligence segment for Planet, a space and data company.
Responsibilities
- Build and maintain strong, long-lasting customer relationships
- Assist customers to expand their usage and adoption of our products
- Onboard and train new clients
- Co-own contract renewal with sales
- Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
- Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
- Work closely with Sales Representatives and other teams across the company
- Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers
Requirements
- 4+ years of experience in Customer Success, account management or similar
- Bachelor’s degree in a relevant field
- Experience successfully managing customer relationships or projects in defence
- Professional working proficiency in English, the language of the company, and Arabic
- Ability to successfully communicate and coordinate with international customers & sales teams
- Experience working with defence and intelligence customers across the Middle East
- Excellent problem-solving skills, proactive work style, and ability to work independently
- Ability to multitask and prioritize job requirements
- Ability to travel internationally
Benefits
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analista de Planejamento Pleno - CRM developing customer relationship strategies to enhance retention at Cheil Brasil. Collaborating with teams to utilize data for improved consumer engagement.
Coordenador(a) de Planejamento CRM desenvolvendo estratégias de CRM para aquisição e retenção de clientes na Cheil Brasil. Focado em otimização da experiência do cliente e crescimento de receita.
Dedicated Customer Success Manager ensuring support for top producer accounts at Trustmark. Responsible for managing relationships and customer satisfaction post - implementation.
Lifecycle & CRM Lead managing customer activation and retention strategies for a health - focused company. Collaborating to enhance customer experience and business metrics through innovative approaches.
Senior Consultant developing Dynamics 365 applications and integrations for Microsoft. Collaborating with project teams for successful delivery within the Microsoft ecosystem.
Customer Success Analyst focusing on B2B solutions at Happy Gestão. Responsible for client journey, relationship management, and data analysis.
CRM Specialist optimizing quantitative processes for campaign management at BBVA. Collaborating on multichannel interactions and managing CRM campaigns in Marketing Cloud.
Senior CRM Executive leading automated customer engagement strategies for travelers at loveholidays. Collaborating with teams to optimize CRM workflows and drive sophisticated marketing initiatives.
Staff Customer Success Manager working at Kong, enabling customers to leverage APIs and microservices for business growth. Working collaboratively across teams to enhance customer success.