Customer Success Manager driving customer transformations using Wisdom AI's generative AI data analyst tools. Owning customer ROI and leading technical deployments from setup to enabling fellow users.
About the role
- Customer Success Manager driving growth for SME customers within Airwallex's global financial platform. Enhancing product adoption and revenue through engagement and lifecycle marketing strategies.
Responsibilities
- Promote the advantages of using the Airwallex platform and ensure our customer base is utilizing it in the most effective way
- Educate and drive engagement with our portfolio of customers to use the full range of Airwallex products; collect and analyze customer feedback to enhance products, services, and engagement
- Identify systemic friction points in the customer journey and work with Operations to solve them for the entire portfolio
- Develop and execute data-driven lifecycle journeys to engage customers at key milestones.
- Monitor intent signals and usage trends to trigger automated or semi-automated "save" and "expansion" campaigns
Requirements
- 2+ years’ experience in customer support, customer success, or account management in a fast‑growing tech startup or financial services business
- Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets
- Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities
- Experience crafting compelling customer messaging and running automated, one‑to‑many outreach or lifecycle campaigns
- Clear prioritization skills, knowing when to apply high‑touch outreach to top customers versus scalable, automated engagement for the broader portfolio
- Bachelor’s degree or equivalent experience
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Short-term and long-term disability
- Basic life insurance
- Well-being benefits
- 20 paid days of vacation
- 12 paid days of company holidays
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