Customer Success Manager fostering customer relationships and optimizing product usage for Power Factors, a clean energy software provider. Lead onboarding, product adoption, and collaboration with internal teams.
About the role
- Senior Consultant responsible for onboarding and supporting clients on MRI's Vault CRM solution. Leading implementation projects and enhancing client relationships in New Zealand.
Responsibilities
- Lead end to end Vault CRM onboarding projects
- Configure Vault CRM to meet client workflows
- Plan and deliver training and post implementation support
- Support data migration with internal teams
- Manage timelines, milestones, risks, and delivery outcomes
- Build trusted client relationships
- Represent MRI in meetings and delivery forums
- On site onboarding and rollout support
- Post go live adoption and stability support
- Improve onboarding processes and training frameworks
- Collaborate internally to align delivery
Requirements
- Client facing delivery and consulting experience
- Communication and facilitation
- Autonomous delivery and priority management
- CRM and system implementation experience
- Strong problem solving mindset
Benefits
- Flexible working arrangements
- 6x Flexi AnyDay : knock 2.5 hours off your day !
- Me Days: additional 3 days of annual leave for qualifying employees
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!
- Utilize 16 hours of paid time to volunteer.
- Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
- Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
- Maintain a fantastic work-life balance with PTO days plus observed holidays.
- Further your professional development and growth with our tuition reimbursement offerings.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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