Senior Backend Engineer designing features and APIs for Gorgias's conversational commerce platform. Collaborating with cross - functional teams to enhance systems that support large - scale transactions.
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Gorgias
Currently Hiring
About the company
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack.
Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.
We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year.
In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.
We’re still growing fast and looking for new teammates who want to grow with us.
Open jobs
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22 jobs found
Enterprise Sales Solutions Consultant at Gorgias navigating technical challenges and showcasing AI - based solutions. Collaborating with sales and engineering teams in a hybrid environment.
Account Manager focused on managing eCommerce accounts and driving sales growth. Joining a leading platform in conversational commerce at Gorgias with a mission to enhance customer experiences.
Enterprise Customer Success Manager managing a portfolio of complex accounts at Gorgias. Leading product adoption, customer retention, and collaboration across teams for ecommerce success.
Enterprise Customer Success Manager focusing on AI adoption among enterprise clients. Building relationships with stakeholders and optimizing their support operations for ecommerce.
Enterprise Customer Success Manager guiding ecommerce merchants to optimize their use of Gorgias. Supporting product adoption and driving customer success in a hybrid work environment.
Customer Success Manager helping ecommerce merchants adopt Gorgias solutions and improve support operations. Engaging with high - volume accounts for optimization and success in AI integration.
Legal Counsel at Gorgias overseeing commercial agreements and providing legal guidance through contract negotiations. Supports growth and efficiency in legal operations with AI integration.
AI Engineer developing AI applications and tools to enhance decision - making at Gorgias. Working within the Decision Intelligence team to build and improve the Cortex platform for internal efficiency.
Account Executive helping scale sales for Gorgias' AI - driven Conversational Commerce platform. This role involves closing deals and optimizing the sales pipeline for customer engagement.
Senior Product Manager specializing in Helpdesk 2.0, enhancing AI - driven customer support solutions. Collaborating with engineering and design to improve workflows and agent experiences.
Customer Support Agent helping clients with account setup and troubleshooting product issues. Working in a hybrid role with a focus on conversational commerce solutions.