Customer Service Representative at KARL STORZ managing inquiries and processing orders accurately in Auckland, NZ. Contributing to supply chain and customer service functions while providing administrative support.
About the role
- Customer Support Agent helping clients with account setup and troubleshooting product issues. Working in a hybrid role with a focus on conversational commerce solutions.
Responsibilities
- Help clients with questions on how to use the product, offer alternative solutions, and troubleshoot current scenarios.
- Understand customer goals and their desired outcomes from using the product through continuous data and feedback analysis.
- Assist clients with the setup, fine-tuning, and troubleshooting of our AI Agent.
Requirements
- At least 2 years of previous experience in B2B customer support, preferably for a tech/software product.
- Fluent in both oral and written English. Fluency in other languages is a plus!
- Fast learner who can manage several support tickets on different channels (email, chat) simultaneously.
- Comfortable with video calls with customers to troubleshoot and help them get set up faster.
- E-commerce knowledge is a big plus (Shopify, BigCommerce, Magento, etc.)
- Understanding of LLMs and ability to write clear prompts is a big plus
- Strong desire to provide exceptional support to clients.
- Working with APIs or in the SaaS industry is a plus. Previous experience troubleshooting APIs is even better.
- Comfortable in a startup environment and have a passion for technology.
Benefits
- 0.001% equity
- €2.1K – €2.3K Bonus
Job title
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Degree requirement
Tech skills
Location requirements
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