Customer Experience Quality Analyst at Blue Ridge Communications managing customer feedback and insights. Focused on driving improvement in customer journeys through actionable data analysis and reporting.
About the role
- Healthcare Customer Service Representative at Gainwell addressing client inquiries related to insurance and healthcare. Collaborating with various stakeholders to ensure effective resolution of issues.
Responsibilities
- Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel
- Provides consultancy utilizing knowledge and expertise on insurance and healthcare
- Develops and implements general insurance and health care policies in accordance with state and federal laws
- Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded
- Records calls, processes requests and updates account history with results of inquiry to include proper documentation
- Reviews and recommends modification to procedures and workflow as necessary
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- Most benefits start on first day of employment
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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